PLAYER SUPPORT
Let’s get you back to the adventure.
Need help with a level, your career or a purchase? Contact Intrasocial directly.
What to include
Include the app version, device model, iOS or Android version, level number and what happened. Screenshots can help: hide unrelated personal information. Never send passwords, verification codes or card details.
Save or recover your career
In Profile, choose Save progress and verify your email. To recover an existing career, use the same email address in the recovery flow. Save your progress before uninstalling. If there are two careers, review which one will be recovered: balances are not merged automatically.
Purchases and ads
If a purchase or reward is pending, wait for confirmation and refresh the screen. Do not repeat a purchase just because the balance is delayed. Use Restore purchases in Account and privacy for permanent entitlements. For purchase support, send only the store order identifier, without payment details.
Refund requests are handled by the store where you purchased. Account deletion or uninstalling does not automatically request a refund.
Privacy and deletion
Ad and diagnostic preferences are in Profile → Account and privacy. Use the support email below for data requests or deletion without access to the app.