PLAYER SUPPORT
You control your account.
Request deletion in the app or by email, including when you can no longer sign in.
In the app
Open Profile → Account and privacy → Delete account and confirm. Your session ends and the request is processed, including when a provider is temporarily unavailable.
Without app access
Use the button below to email us with the subject “Canhão de Bolso — delete account”. Include the address used to save your career; for a guest career, describe the issue so we can help identify it. We may need to confirm ownership before deletion. Do not send access codes.
What happens next
Progress, attempts, sessions and the linked wallet are removed after pending operations are reconciled. Coins and progress are not transferred to a new career. Minimal deletion records, store-controlled receipts and legally required records may remain. Backups leave the normal retention cycle within 14 days. See the privacy policy for details.